Corgi Registered 187699 Oftec logo Post it note with Home Glow 0800 043 8401 on it

0800 043 8401

EMERGENCY HOTLINE - CALL US ON THE NUMBER ABOVE

TESTIMONIALS

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Customer Satisfaction Survey

In order for us to monitor our service and provide you with the very best in emergency maintenance, we would appreciate it if you could fill out this short questionnnaire and submit it to us.

Click on the image below to begin the survey.

Personal Details:
When you first contacted our call centre:
1. How would you rate the attitude and skill of our telesales staff?

2. How would you rate their ability to answer any questions you had?

3. Overall, how would you rate the job booking procedure?
Whilst you were waiting for our engineer to arrive:
4. How would you rate the attitude/helpfulness of our Operations Staff?

5. How would you rate their ability to answer any questions you had?

6. How would you rate our staff in regards to keeping you informed of the engineer's progress?

7. How would you rate the length of time you waited for our engineer?
How would you rate our engineer in terms of:
8. Appearance

9. Tidiness - including vehicle

10. Knowledge

11. Attitude

12. Professionalism

13. Standard of Work
Bearing in mind all of the above, how would you rate the overall
service you received from Home Glow?
14. Overall Service
Please answer 'yes' or 'no' to the following questions:
15. Upon completion of your job, were you left a business card?

16. Would you use us again?

17. Would you recommend us to a friend?
Do you have any additional comments?