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Burst Pipes

Burst Pipes

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Burst pipe causing you a problem? Water seeping through your floorboards?
Home Glow can help.

From repair to restoration, don’t let a burst pipe dampen your spirits!

Burst pipes and water escapes

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At Home Glow, we know that escaping water (from a burst pipe, leaking fitting, broken tap etc.) can cause damage to floors, ceilings, walls and furniture/fittings the longer it is left unattended.

That is why we prioritise call outs where a burst pipe, leaking fitting or burst tap is causing flooding and water damage to a property.  Our trained operations staff, handling your call, will always try and offer advice on how to isolate the supply of water to the affected pipe/fitting (or at the very least contain it) until the plumber arrives.

Our aim is to get you a plumber on site in the shortest time possible so that we can effect a permanent repair and get your services reconnected.

For burst lead pipes, we will always replace as much of the visible lead pipework possible, back to the nearest non-lead fitting.  We do this because we cannot guarantee repairs directly on to lead pipework, simply because lead is not as durable as plastic or copper and that any existing lead pipework is likely to be fairly old and in poor condition.

NB – Important Advice

  • ALWAYS make sure you know where your Mains Cold Water Isolation Valve is.
  • ALWAYS make sure you know where your Boiler Isolation Valve is.

When you have a leak on the Cold Water Side:

  1. Turn Off the mains cold water at the isolation valve.
  2. If you have a cold water storage tank, turn off the isolation valve to that.  Also turn on the cold taps in your bath/basins etc. so that the remaining water in the tank is drained out.
  3. Call us on 0800 027 0061 and we will quickly send a plumber out to repair the problem.

When you have a leak on the Hot Water Side:

  1. Do ALL of the above, plus:
  2. Switch off the central heating system
  3. Isolate the Cold Water Supply to the boiler (and Hot Water Cylinder if appropriate).
  4. Turn on the Hot taps in the bath/basins to drain down the hot water cylinder (if one is present).
  5. Call us on 0800 027 0061 and we will quickly send a plumber out to repair the problem.

Total Repair Service – Let us take the drama out of your crisis!

We realise, that fixing the actual leak is just part of the solution.  Water damage from leaks and bursts can often damage ceilings, saturate walls, cause floors and cabinets to swell and even leave dampness in the affected areas.

Home Glow prides itself on being a total property solution and can take ownership of the full repair and restoration work required to put your home back to the way it was before the water escape.

This includes:

  • Providing detailed quotations for your insurance company
  • Drying out of affected rooms, including pumping excess water from under floors and installing dehumidifiers.
  • Replacement of rotted joists and flooring.
  • Re-lining and plasterwork to ceilings and walls.
  • Re-laying of floor coverings.
  • Painting and Decorating
  • Replacement and installation of fitted units (kitchen or bathroom etc.)
  • Full electrical checks and repairs.
In a nutshell, Home Glow will take control of the job from start to finish and take the drama out of your crisis!  Even if you haven’t used us for the initial repair, our total repair service is still available for you to take advantage of.
 
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